in my job (client service in advertising, but the followings do not apply only to this field), i have to be diplomatic, friendly and rational; i have to play in two opposite teams (client and agency) at the same time; and both of them must feel that i’m on their side.
maybe you have to be a little schizzy to have this job; sometimes i damn someone while calling him and i smile with all my face when he picks up, so it’s a matter of seconds. but you have to play it safe, all the people working under your coordination must feel your support and your problem solving attitude. actually you’re not even allowed to name the unnamed (“problem”), it’s a scary word; it must be something really wrong if we’re talking about a problem. we’re talking about solutions, proposals, better ways of doing stuff.
and very often you have to play it stupid. of course you listen to a new awkward briefing, even if you know from the very beginning that the client is doing the same mistakes and he didn’t learn anything from his previous failures. but you’re just listening, taking notes and smiling, waiting for him to finish the story. and then you start the debriefing part, asking the same questions and arguing the same stupid details, as if you wouldn’t have said all these dozen of times before.
the worst part is that we have the predisposition of transposing this attitude in our personal lives. we’re playing stupid just because we don’t want to start a fight. we accept unfair remarks from so-called friends just to keep some false pretences.
but i think life is too short to spare it on doing this. for this kind of people. i mean really, you’re not even paid for acting like this in your free time :)
i sound like a 16 yo american girl writing on tumblr, but in a worse english. but i have to put this down to make it clear.